Frequently Asked Questions
Do you have a cancellation policy?
I have a 48-hour cancellation policy. I ask that clients cancel or reschedule within 48 hours of their appointment time or the full session fee will be charged, as it is difficult to fill the hour with another client in less time.
How long do sessions last?
Sessions typically last for 50 minutes, although longer sessions can be arranged in advance when needed. The most common frequency for sessions is once weekly, but more or less frequent meetings may be indicated depending on client needs.
Are sessions in person or by telehealth?
Sessions are available by telehealth for persons located anywhere in the state of California and in-person for individuals located in Los Angeles. All telehealth sessions are conducted using a HIPAA-compliant telehealth platform.
Do you take insurance?
Both providers are out-of-network, meaning they are not on any insurance panels. Many PPO plans will cover a percentage of the cost of out-of-network services. The amount covered varies by plan and clients should contact their insurance provider prior to initiating treatment to learn the specifics of their coverage. Your clinician can provide a comprehensive statement that includes all of the information typically required to submit a claim to an insurance provider (a “superbill”); clients are responsible for submitting those claims to their insurance company for reimbursement after payments are made. If additional information is required by your insurance to process claims, please be sure to inform your clinician so that the proper paperwork can be completed.
How do I pay for sessions?
You can pay via credit card through the online client portal at Simple Practice, a HIPAA-compliant medical records software. If you decide to move forward with treatment, a link will be emailed to you to set up your initial paperwork and a credit card form.
What do I need to know about obtaining a Good Faith Estimate?
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. If you are not planning to use insurance to cover any part of your treatment, make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.